Frequently Asked Questions (FAQ)
Where is Edminy located?
Edminy operates as a global online store specializing in garments and diverse products. We currently do not have a physical retail location — all purchases are made online and shipped directly to you.
What are Edminy’s business hours?
Our online store is open 24/7, so you can shop anytime. Our customer service team is available Monday to Friday, 9:00 AM – 6:00 PM (GMT+6) to assist you with any inquiries.
Is my personal information kept private?
Absolutely! Your privacy is very important to us. Any personal information you provide is kept strictly confidential and will only be used in accordance with our Privacy Policy.
How do I find the right size for me?
Each product page includes a size guide for your reference. Since sizes may vary between manufacturers, feel free to email us at support@edminy.com if you need personalized sizing advice before making a purchase.
Can I request gift wrapping?
Yes! We offer free gift wrapping for all full-priced items. Simply select the "Gift Wrap" option at checkout, and we’ll prepare your order beautifully for your loved one.
Do you accept returns or exchanges?
No — Edminy operates on a final sale policy. We do not accept returns or exchanges unless the item is faulty or damaged upon arrival. Please review our Return Policy for details.
Who do I contact if I can’t find my answer here?
If you have any questions not covered in our FAQ, please contact our friendly customer service team at support@edminy.com. We aim to respond within 24 hours on business days.